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Customer bill 01

The HERON bill

The HERON bill is so designed to ensure transparency and help you understand all individual costs centers, without any ‘small print’ or hidden charges. Our key aim is to make sure that customers understand what they have to pay and what benefits they can have.

You can see the following fields in the attached bill template:

Electricity Bill - Page 1

Bill details

You can see here the details of the customer, property and supply line, as well as the period covered by the bill.
Electricity Supply Charge / Competitive Charges (A)

You can see here the charges made for the electricity consumed in the period indicated.

Regulated Charges (B)

These are charges made on all consumers using the National Electrical System. Specifically: Transmission Network, Distribution Network, Public Utility Services (PUS) and Special Duty for Reduction of Gas Emissions (ETMEAR). These charges are approved by the Regulatory Authority for Energy and the competent Ministry (Ministry of the Environment, Energy and Climate Change) and are the same for all consumers, irrespective of the supplier chosen. Consumers can see the Regulated Charges on the website of the Regulatory Authority for Energy at http://www.rae.gr.

Short Breakdown of the Amount Payable

You can see here all the charges included in the bill.

Electricity Bill - Page 2

Meter Readings

The list shows the readings and information from the meter installed on your supply line.

Additional Charges/ Credits (C)

You can see here the additional charges, duties and taxes, in accordance with the provisions laid down in the institutional framework in force and the Electricity Supply Contract.

DEDDIE Works (D)

These include necessary technical works carried out by the Network Operator on behalf of consumers, such as replacing fuses, seals, etc.

Municipal charges (E)

Here you can see a breakdown of duties and taxes (Municipal Charges, Municipal Tax, Real Estate Duty) payable to each municipality, in accordance with the official details of each property.

Extraordinary Special Real Estate Fee (EETA) (F)

This is the extraordinary charge made on the built surfaces of properties which are connected to the electricity network.

ERT Duty (G)

This is the compensatory fee for the New Hellenic Radio, Internet and Television Company (Law 4173/26.07.13)

List of additional information

Here you are provided with useful information.

Following are some details for better understanding:

ELECTRICITY SUPPLY CHARGE (COMPETITIVE CHARGES)

This includes the cost and other expenses incurred by the Supplier for the production and supply of electricity to final consumers. This sum represents the net value of the electricity consumed by households or professional premises.

REGULATED CHARGES

These are charges made on all consumers using the National Electrical System. Specifically: Transmission Network, Distribution Network, Public Utility Services (PUS) and Special Duty for Reduction of Gas Emissions (ETMEAR). These charges are approved by the Regulatory Authority for Energy and the competent Ministry (Ministry of the Environment, Energy and Climate Change) and are the same for all consumers, irrespective of the supplier chosen.

HELLENIC POWER TRANSMISSION SYSTEM: This charge covers the operating, maintenance and development costs for the High Voltage Transmission Network (Transmission System).

HELLENIC POWER DISTRIBUTION NETWORK: This charge covers the operating, maintenance and development costs for the Medium and Low Voltage Distribution Network.

PUBLIC UTILITY SERVICES (PUS): Public Utility Services (PUS) include: (a) the supply of electricity to consumers on the non-interconnected islands at tariffs which are the same for each customer category as those applied in the mainland; (b) the supply of electricity on the basis of special tariffs for consumers with many children, as defined by the legislation in force; and (c) the supply of electricity to vulnerable consumers, as defined by the legislation in force, on the basis of ‘Social Household Tariffs’ (KOT). The unit charges for PUS are based on the legislation in force each time.

SPECIAL DUTY FOR REDUCTION OF GAS EMISSIONS (ETMEAR): the ETMEAR is intended as compensation to RES electricity producers. It represents a contribution from all consumers towards the reduction of gaseous pollutants by the production of clean energy.

OTHER CHARGES: These are charges made under the legislation on the smooth functioning of the market (Annual Compensatory Duties in favor of RAE, etc.).

CHARGES IN FAVOR OF THIRD PARTIES

Excise Duty: In accordance with the institutional framework in force, each Supplier must collect the Excise Duty along with the electricity bills and then disburse it to the Hellenic State. The excise duty is only charged on the bills of discharge, is calculated based on the amount of electricity actually consumed and is subject to VAT. 

Special Fee of 5‰ under Law 2093/92 (Customs Service Fee): In accordance with the institutional framework in force, each Supplier must collect the Special Fee of 5‰ under Law 2093/92, which is called ‘Customs Service Fee’ (DETE), along with the electricity bills. The Customs Service Fee is charged on the bills of discharge and is calculated based on the value of the amount of electricity consumed plus the excise duty.

Municipal Charges (DT) - Municipal Tax (DF) - Real Estate Duty (TAP): In accordance with the institutional framework in force, all electricity Suppliers must collect the value of the Municipal Charges (DT), Municipal Tax (DF) and Real Estate Duty (TAP) along with the electricity bills and then disburse it to the Hellenic State. The relevant duties and taxes are charged in full harmony with the data officially confirmed by the competent municipality, as notified to Suppliers by the Hellenic Electricity Distribution Network Operator (DEDDIE SA). If you have any questions on the floor area or the factors used for the DT, DF and TAP, please contact the municipality to which the property belongs.

Low Voltage Bill Template


Medium Voltage Bill Template






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