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e-Contract

HERON ILLUMINATES YOUR BILL

HERON bills have been designed based on transparency and easy comprehension of all side costs. This helps you immediately understand what exactly you are paying for and how it benefits you.

OVERVIEW

These are the basic charges that consumers see in their bills.

Bill Details

The bill lists the details of the customer, property, supply connection and time period for which the bill is issued.

Meter Readings

This table lists the readings and details of your supply meter, along with statistical consumption data of the supply based on your consumption history.

Electricity Supply Charges

This includes the cost and other expenses of the supplier for supplying electricity to end consumers. This amount constitutes the net value of electricity consumed in households or professional facilities.

Fuel Mix

The fuel mix includes the percentages of fuels used for generating the electricity consumed by subscribers on a nationwide level (mainland and islands) over the course of the past 12 months. The provision of this particular information to subscribers concerning the contribution of each energy source in the total fuel mix is done according to the provisions of European Directives (2003/54/EC, 2009/72/EC) and the Greek legislation (Law 3426/2005, article 17) regarding the Code of Supply to Clients.

REGULATED TARIFFS

All consumers who use the National Electricity Transmission System are subject to regulated tariffs, which include charges for the transmission network, distribution network, public utilities and the Special Levy on Pollutant Emissions (SLPE). These tariffs are approved by the Greek Regulatory Authority for Energy (RAE) and the competent Ministry (Ministry of Environment, Energy and Climate Change, YPEKA), and they are the same for all consumers regardless of supplier. You can find the costs of regulated tariffs at the website of the Regulatory Authority for Energy at www.rae.gr.

National Electricity Transmission System of Greece

This tariff covers the expenses for operating, maintaining and developing the transmission network (transmission system). This network transmits high voltage electricity through pylons from the power plants to urban area substations, in order for medium and low voltage energy to reach domestic end consumers through the distribution network. This tariff is divided into fixed (resulting from the amount of agreed supplied power) and variable (according to the amount of consumption). IPTO, in its capacity as operator of the Hellenic Electricity Transmission System, is responsible for operating, maintaining and developing the transmission system, in order to ensure the country’s electricity supply.

Mode of calculation: [kVAx Days / 365 × UFT (€kVA & year)] + [kWh × UVT(€/kWh)]

UFT: unit fixed tariff, UVT: unit variable tariff, kWh: kilowatt hours of consumption, kVA: agreed power (maximum power agreed and supplied to the consumer by PPC’s network according to the agreement for electricity supply).

National Electricity Distribution Network

This tariff covers the expenses for the operation, maintenance and development of the medium and low voltage distribution network. This tariff is either fixed (according to the agreed amount of power) or variable (based on consumption). HEDNO, in its capacity as operator of the National Electricity Distribution Network, is responsible for operating, maintaining and developing the distribution network, overseeing the smooth and uninterrupted supply of electricity to properties.

Mode of calculation: [kVA x Days / 365 × UFT (€kVA & year)] + [kWh × UVT(€/kWh) / pf]

UFT: unit fixed tariff, UVT: unit variable tariff, kWh: kilowatt hours of consumption, kVA: agreed power (maximum power agreed and supplied to the consumer by PPC’s network according to the agreement for electricity supply), pf: power factor (for certain client categories with high agreed power, this factor is calculated by the consumption of active and reactive energy. For other clients, this power factor is regarded as equal to 1 / pf = 1).

Public Utilities (PU)

According to a resolution by the Minister of Development (published in the Official Government Gazette (FEK) of the Hellenic Republic volume B/1040/07 and B’/1614/10), Public utilities comprise the following services: a) provision of electricity to consumers in non-interconnected islands, at the same rates per consumer category as the mainland, b) provision of electricity at special rates for consumers who are members of multi-child families, according to the definition given by the legislation in force, c) provision of electricity at special “social household rates” (SHR) to vulnerable consumers, according to the relevant Ministerial Resolution, and d) supply of electricity at special “solidarity service rates” (SSR) to private law legal entities of a welfare nature, such as church–charity foundations, non-profit private law entities providing social care services, etc.

Mode of calculation: kWh × unit tariff (€/kWh)

Special Levy on Pollutant Emissions (SLPE)

The intent of SLPE is to compensate producers of electricity from renewable energy sources (RES) and serves as a mode of contribution of all consumers to the reduction of pollutant emissions through clean energy generation.

Mode of calculation: SLPE value × kWh

Other Tariffs

These are tariffs imposed by legislation for the smooth operation of the market (annual state fees in favour of RAE, etc.).

ADDITIONAL TARIFFS / CREDITS

This section describes all additional tariffs, fees and taxes according to the provisions of the current legal framework and the agreement for electricity supply.

Special Consumption Tax (EFK in Greek)

According to the current legal framework, suppliers are obliged to collect the special consumption tax (EFK) in the electricity bills and pay it to the Greek state. EFK is charged to actual consumption bills only, it is calculated based on actual consumption and is subject to VAT.

Mode of calculation: EFK × kWh

Special 5% Duty according to Law 2093/92 (DETE in Greek)

According to the current legal framework, suppliers are obliged to collect the special 5% duty according to Law 2093/92 under the title “Fees for Customs Operations” in the electricity bills. EFK is charged to actual consumption bills according to the value of electricity consumed, with the additional charge of the special consumption tax.

Mode of calculation: RES value + EFK value × 0.005

Penalty for Early Departure

This penalty is charged if the consumer departs prior to the expiry of the supply agreement.

Arrears Interest

This interest is imposed in cases of late payment of bills. The respective amounts are charged according to the interest rates determined by the Bank of Greece.

THIRD-PARTY TARIFFS

These are mandatory tariffs in favour of third parties included in consumption bills.

Municipal Fees (DT in Greek) – Municipal Tax (DF in Greek) – Property Tax (TAP in Greek)

According to the current legal frameworks, all electricity suppliers are obliged to collect the amounts of municipal fees, municipal tax and property tax in the electricity bill, which they pay afterwards to the respective municipalities. These fees and taxes are imposed in full accordance with the data officially verified by municipalities and forwarded to the suppliers by the operator of the National Electricity Distribution Network (HEDNO S.A.). Any matters relevant to the surface area or the rates of municipal fees, municipal taxes and property taxes must be notified to the municipal authorities of the property.

Mode of calculation for municipal fees – tax: (m2 of property) × (municipal fee / tax rate) × (days of issuance of bill) / 365 days

Mode of calculation of property tax: (m2 of property) × (zone price) × (age of property) × (property tax rate) × (days of issuance of bill) / 365 days

HEDNO Works

This tariff includes the necessary technical works performed by the network operator for consumers, such as replacement of fuses, seals, etc. This tariff is subject to VAT.

Fee in favour of the Hellenic Broadcasting Corporation (ERT in Greek)

This is the state fee for the Hellenic Broadcasting Corporation / ERT S.A. (according to Law 4324/29.04.15). According to this law, all suppliers are obliged to collect the state fee in favour of ERT S.A. in the electricity bill. This state fee amounts to €3 per month (in other words, €36 per annum) per electricity supply and is included in the bills of all electricity suppliers for its period of reference.

Exemption from State Fees in favour of ERT:

Exempted from state fees in favour of ERT are:

 

  1. Meters for common building areas
  2. Greek state organisations
  3. Public law legal entities
  4. Local government authorities
  5. Any Christian holy churches, worship areas and cemeteries
  6. Supply connections to irrigation, farming and poultry units
  7. Bills whose electricity consumption amounts to less than €10 per month

ALL THE RESULTS
QUESTION 01
Πόσο χρήσιμες σου φάνηκαν οι πληροφορίες σχετικά τα θέματα που σε ενδιέφεραν; EN
QUESTION 02
Βρήκες όλες τις πληροφορίες που χρειαζόσουν; EN
QUESTION 03
Πόσο εύκολα βρήκες τις πληροφορίες που σε ενδιέφεραν; EN
QUESTION 04
Θα έλεγες ότι οι εντυπώσεις σου από το σύνολο της ιστοσελίδας ΗΡΩΝ είναι ικανοποιητικές; EN
QUESTION 05
Υπάρχει κάτι επιπλέον, που θα ήθελες να υπάρχει μέσα στην ιστοσελίδα αλλά δεν το βρήκες; EN