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e-Contract

PAYMENT METHODS

PAYMENT OF BILL

Following the recent announcement by the Hellenic Banking Association regarding the adoption of measures aiming at preventing the risk of spreading COVID-19, we inform you that banks will no longer accept cash payments for bills at their cash desks. All bill payments through banks must be made via internet / mobile banking, direct debit orders or via deposit of the relevant amount of bills at the ATM and APS (Automated Payment Systems) machines.

PAYMENT VIA BANK

HERON bills can be paid in all banks. All you need to do is choose the bank that is more convenient and keep your bill coupon with you.

myHERON

Pay your bills online with just a click! Just enter the Electronic Payment Code stated in the relevant field of your bill and your payment will be complete!

  1. INTEREST ON OVERDUE BILLS

    In the event of late payment of consumption bills, you will be charged with the legal amount of arrears interest.

  2. TERMINATION OF SUPPLY

    In cases of late payment of consumption bills that also contain debts in arrears, suppliers may proceed to immediately terminate the supply of electricity or natural gas, in accordance with the provisions of the Code for Supply of Electricity, the Code for Supply of Natural Gas to Clients and the supply agreement.

USEFUL INFORMATION

  1. For any matters relevant to energy and any questions regarding your bills, you can contact the independent authorities, such as the Hellenic Consumers’ Ombudsman and the Regulatory Authority for Energy (RAE).

  2. According to Laws 25/75, 429/76, 1080/80, 2130/93 and 3979/11, suppliers are obliged to include municipal taxes and fees in their energy bills and may terminate supply connections if such amounts are not paid.

  3. According to Law 4152/2013, suppliers are obliged to include the special levy on real estate properties (E.E.T.A. in Greek) in their energy bills.

  4. According to Ministerial Resolution No. 46/2013, suppliers are obliged to include the state fee in favour of the Hellenic Broadcasting Corporation (ERT S.A. in Greek) in their energy bills.

ALL THE RESULTS
QUESTION 01
Πόσο χρήσιμες σου φάνηκαν οι πληροφορίες σχετικά τα θέματα που σε ενδιέφεραν; EN
QUESTION 02
Βρήκες όλες τις πληροφορίες που χρειαζόσουν; EN
QUESTION 03
Πόσο εύκολα βρήκες τις πληροφορίες που σε ενδιέφεραν; EN
QUESTION 04
Θα έλεγες ότι οι εντυπώσεις σου από το σύνολο της ιστοσελίδας ΗΡΩΝ είναι ικανοποιητικές; EN
QUESTION 05
Υπάρχει κάτι επιπλέον, που θα ήθελες να υπάρχει μέσα στην ιστοσελίδα αλλά δεν το βρήκες; EN
Choose payment service
  • All
    • e-banking
    • Payment at ATC
    • Direct Order (Core)
    • Charge account at store
    • Phone-banking
    • Cash at a store
    • Direct Order (B2B)
    • All