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e-contract

PAYMENT METHODS

PAYMENT OF BILL

Following the recent announcement by the Hellenic Banking Association regarding the adoption of measures aiming at preventing the risk of spreading COVID-19, we inform you that banks will no longer accept cash payments for bills at their cash desks. All bill payments through banks must be made via internet / mobile banking, direct debit orders or via deposit of the relevant amount of bills at the ATM and APS (Automated Payment Systems) machines.

PAYMENT VIA BANK

HERON bills can be paid in all banks. All you need to do is choose the bank that is more convenient and keep your bill coupon with you.

myHERON

Pay your bills online with just a click! Just enter the Electronic Payment Code stated in the relevant field of your bill and your payment will be complete!

HERON STORES

HERON stores guarantee instant and easy payment of your bills.

NOVA STORES

All NOVA stores accept payments for HERON bills. Payments can only be made in cash.

OPAP SHOPS

You can pay your bills at selected OPAP retail shops. Payments can only be made in cash.

ELTA STORES

You can now pay your HERON bill at ELTA stores.

DIRECT DEBIT ORDER

Pay your bills automatically and without wasting time by authorising a direct debit at your bank. You can pay through your credit, debit, VISA and MasterCard cards. *Credit card payments are not yet available for natural gas bills.

CASH PAYMENTS

Pay easily at i-bank pay spots of the National Bank of Greece S.A.

CASH PAYMENTS

Pay easily at Viva Spots.

18228

Call 18228 and make a phone payment of your bill.

  1. INTEREST ON OVERDUE BILLS

    In the event of late payment of consumption bills, you will be charged with the legal amount of arrears interest.

  2. TERMINATION OF SUPPLY

    In cases of late payment of consumption bills that also contain debts in arrears, suppliers may proceed to immediately terminate the supply of electricity or natural gas, in accordance with the provisions of the Code for Supply of Electricity, the Code for Supply of Natural Gas to Clients and the supply agreement.

USEFUL INFORMATION

  1. For any matters relevant to energy and any questions regarding your bills, you can contact the independent authorities, such as the Hellenic Consumers’ Ombudsman and the Regulatory Authority for Energy (RAE).

  2. According to Laws 25/75, 429/76, 1080/80, 2130/93 and 3979/11, suppliers are obliged to include municipal taxes and fees in their energy bills and may terminate supply connections if such amounts are not paid.

  3. According to Law 4152/2013, suppliers are obliged to include the special levy on real estate properties (E.E.T.A. in Greek) in their energy bills.

  4. According to Ministerial Resolution No. 46/2013, suppliers are obliged to include the state fee in favour of the Hellenic Broadcasting Corporation (ERT S.A. in Greek) in their energy bills.

ALL THE RESULTS
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QUESTION 01
Πόσο χρήσιμες σου φάνηκαν οι πληροφορίες σχετικά τα θέματα που σε ενδιέφεραν; EN
QUESTION 02
Βρήκες όλες τις πληροφορίες που χρειαζόσουν; EN
QUESTION 03
Πόσο εύκολα βρήκες τις πληροφορίες που σε ενδιέφεραν; EN
QUESTION 04
Θα έλεγες ότι οι εντυπώσεις σου από το σύνολο της ιστοσελίδας ΗΡΩΝ είναι ικανοποιητικές; EN
QUESTION 05
Υπάρχει κάτι επιπλέον, που θα ήθελες να υπάρχει μέσα στην ιστοσελίδα αλλά δεν το βρήκες; EN
Choose payment service
  • All
    • Phone-banking
    • Cash at a store
    • Direct Order (B2B)
    • Direct Order (Core)
    • Charge account at store
    • Payment at ATC
    • e-banking
    • All

PIRAEUS BANK

Direct Order (Core)
Direct Order (B2B)
Payment at the store (using cash)
Payment at automated transaction center (core)
Payment at Store with account charge ( Account maintenance is required )
Internet Banking Payment
Phone Banking Payment

NATIONAL BANK OF GREECE

Direct Order (Core)
Direct Order (B2B)
Internet Banking Payment
Phone Banking Payment
Payment at Store with account charge ( Account maintenance is required )

ALPHA BANK

Direct Order (Core)
Direct Order (B2B)
Internet Banking Payment
Phone Banking Payment

EUROBANK

Direct Order (Core)
Direct Order (B2B)
Payment at Store with account charge ( Account maintenance is required )
Internet Banking Payment
Phone Banking Payment

HSBC BANK

Direct Order (Core)
Internet Banking Payment

ATTICA BANK

Direct Order (Core)
Direct Order (B2B)
Payment at the store (using cash)
Internet Banking Payment

PANCRETAN BANK

Direct Order (Core)
Direct Order (B2B)
Payment at the store (using cash)
Internet Banking Payment

CHANIA BANK

Direct Order (Core)
Direct Order (B2B)
Payment at the store (using cash)
Internet Banking Payment

EPIRUS BANK

Direct Order (Core)
Direct Order (B2B)
Payment at the store (using cash)
Internet Banking Payment

BANK OF KARDITSA

Direct Order (Core)
Direct Order (B2B)
Payment at the store (using cash)
Internet Banking Payment

BANK OF SERRES

Direct Order (Core)
Direct Order (B2B)
Payment at the store (using cash)
Internet Banking Payment

BANK OF THESSALY

Direct Order (B2B)
Direct Order (Core)
Payment at the store (using cash)

EVROS BANK

Direct Order (Core)
Direct Order (B2B)
Payment at the store (using cash)

PIERIA BANK

Direct Order (Core)
Direct Order (B2B)
Payment at the store (using cash)

DRAMA BANK

Payment at the store (using cash)