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e-Contract

NEW SUPPLY CONNECTION.

Do you wish to connect to the electricity or natural gas network? This section gives you all information about the process in just a few simple steps!

NEW SUPPLY CONNECTION

Do you wish to connect to the electricity or natural gas network? This section gives you all information about the process in just a few simple steps.

USEFUL FORMS & DOCUMENTS

Find information material, forms and other documents relevant to your programme or supply connection, download them to your computer, find and/or fill them out. All the documents you need are right here.

CHANGE OF SUPPLIER

Do you need a… change? Come to HERON! Change your supply through a short and simple process, without wasting time, and take the power of energy in your hands! Easy as pie!

DO YOU HAVE MORE QUESTIONS?

CLICK TO CALL

Just fill out your contact details and a HERON representative will call you to give you information and assist you with everything you need.

ALL THE RESULTS
QUESTION 01
Πόσο χρήσιμες σου φάνηκαν οι πληροφορίες σχετικά τα θέματα που σε ενδιέφεραν; EN
QUESTION 02
Βρήκες όλες τις πληροφορίες που χρειαζόσουν; EN
QUESTION 03
Πόσο εύκολα βρήκες τις πληροφορίες που σε ενδιέφεραν; EN
QUESTION 04
Θα έλεγες ότι οι εντυπώσεις σου από το σύνολο της ιστοσελίδας ΗΡΩΝ είναι ικανοποιητικές; EN
QUESTION 05
Υπάρχει κάτι επιπλέον, που θα ήθελες να υπάρχει μέσα στην ιστοσελίδα αλλά δεν το βρήκες; EN
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NATURAL
GAS

GENERAL INFORMATION

HERON will assist you through the process for a new natural gas connection. Read below to see the steps in the entire process.

STEP 1

Fill out your details in the Form of Interest for a new HERON natural gas supply connection, or call 18228 to find out whether the natural gas network is already active in your street address.

STEP 2

HERON, through its authorised representatives, will submit your application for a new natural gas supply connection (following the client’s authorisation to do so) to the gas distribution company (GDC), saving you from time-consuming and complicated procedures. The application / agreement for connection, along with the application / agreement for supply, will be signed afterwards by the end client.

STEP 3

The gas distribution company is responsible for constructing the exterior installation (inspection of the site of meter installation) and for installing the natural gas meter in your premises.

STEP 4

Once the exterior installation is complete, HERON’s representative installer will submit the interior installation design for approval by the gas distribution company. Once the design is approved, the representative will immediately complete the interior installation.

STEP 5

Once the interior installation is complete, the gas distribution company will perform a final inspection of the installation. Simultaneously with the final inspection, HERON will send your request for activation of your supply connection to the gas distribution company. The activation process will be done immediately, allowing you to enjoy the benefits of HERON’s competitive programmes.

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ELECTRICITY

GENERAL INFORMATION

The application for supply of electricity to a new connection begins once the technical service of HEDNO S.A. prepares the relevant study and the HEDNO S.A. supply connection is signed. Once all construction works are complete and the NETWORK CONNECTION AGREEMENT is signed, all you have to do is enter into a supply agreement with HERON by submitting the required documents per client category.

STEP 1

Call 18228 and choose option 1.

STEP 2

You will be asked to provide the details of your supply connection in order to fill out the application / agreement for electricity supply.

STEP 3

You will receive information about the documents you need to submit.

STEP 4

The abovementioned application / agreement will be sent via courier to the address you specify.

STEP 5

You will have to sign the required fields of the application / agreement and return it to the courier.

STEP 6

Don’t forget to provide the necessary documents along with the signed agreement.

STEP 7

Your application will be processed by the competent department at HERON and your request for change of supplier will be forwarded to the Hellenic Electricity Distribution Network Operator (HEDNO).

STEP 8

Once the relevant procedures of HEDNO are finished, you will receive a confirmation SMS / email.